About
Your team should be fixing the fault, not working out which machine has it.
An IT team’s week goes on other people’s emergencies. A laptop stops working, the fault has to be traced to whichever machine it sits on, and the answer lives in a different tool from the question. Issyx is one desk where the ticket and the machine it is about are the same thing.
How we work
We answer the same desk you would be buying.
01
You reach the people who wrote it
A message to Issyx lands in this queue, on these screens, in front of the people who work on it. What you ask for goes on the same list as everything else they are doing.
- Support is in the United States.
02
Nobody sees your data unless you grant it
Support gets into your account because you granted it, for as long as you said, and you can end the grant early. There is no way in here that does not start with you.
- The security page carries the detail, in writing if your reviewer needs it.
Tell us what is slowing your team down.
Tell us how many people you look after and how many machines they are on, and we will tell you what the first week looks like.