Pricing
Pay for the people who answer.
Monthly or annual, with volume pricing as the team grows.
Issyx ITSM
A service desk that knows the device before you ask
Team
A desk that needs the queue answered and the answers kept.
$20
per agent, per month
- Portal, email, chat and phone in one queue
- A knowledge base the queue answers from
- People who raise tickets are never charged
Add-ons
- Remote support$35 a session a month
Business
A desk answering to a response time, with the device on the ticket.
$40
per agent, per month
- Everything in Team
- SLA policies, with the clock on every ticket
- Custom fields and reports on the whole desk
- The assistant drafts and resolves the level-one queue
Add-ons
- Remote support$35 a session a month
Enterprise
A desk covering several sites, or a provider running desks for others.
$75
per agent, per month
- Everything in Business
- Device management on the ticket, not in another tool
- MSP mode, one desk per client
Add-ons
- Remote support$35 a session a month
- Only people who work the queue need a seat. Everybody who raises a ticket is free, however many of them there are.
- Monitors and alerts raise tickets without a seat.
- The assistant is included from Business upwards, at no charge per ticket it handles.
- Volume pricing above 19 agents, on every tier.
Billing
What we charge, and when.
- Somebody joins the team halfway through the month. What changes?
- A seat you add is billed from the day you add it, and one you give up stays on until the next billing cycle. Nothing else on the bill moves in between.
- How is remote support counted?
- By the number of sessions running at once, rather than by the engineer or by the machine. Two people taking control of two desktops at the same moment is two. The same person doing it twice in an afternoon is one.
- What do you need from me before you can give a price?
- The number of people who will answer the queue. That is what a seat is, and the price is against nothing else: the people raising tickets, their machines and the number of sites do not move it.
Get a quote for your exact setup.
Send the number of people who will answer the queue. What comes back is a figure against that, the tier it sits on, and what that tier covers.